Financial hardship refers to a situation where you are unable to discharge your financial obligations under your contract with Pentanet and you reasonably expect to be able to discharge those obligations if payment and/or service arrangements were changed.
Our Financial Hardship Policy outlines how we assess your eligibility for assistance and how we work with you to come to a suitable arrangement that allows you to pay your outstanding charges in a way that does not worsen your financial position.
Our Financial Hardship policy can be found here https://pentanet.com.au/additional-resources/.