Which modem/routers can I use with Pentanet services?

If you have a modem/router that suits your lifestyle at home or work, you may be able to bring it with you to use when you join Pentanet. Here’s some information that will help you decide if a BYO device is the right choice for you.

Can I use a device purchased from a retailer?

If it’s a compatible device, then yes! You’ll need to make sure it has an ‘Ethernet WAN’ port. Sometimes these ports can be labeled ‘WAN’, ‘EWAN’, ‘LAN4/WAN’ or ‘Internet’.

If you are connecting a NBN FTTN (Fibre to the Node) or NBN FTTB (Fibre to the Basement) service, you’ll need to make sure your router supports VDSL2.

Can I use a device purchased from or given to me by another internet service provider (ISP)?

In short – no. Hardware supplied by other ISPs or service providers typically have specially customised firmware which is often locked to only work with that provider.

In many cases, this customised firmware can behave unexpectedly or ‘phone home’ for updated configuration and settings. This process removes the user details and configuration from the device rendering the unit inoperable for use on the Pentanet network.

Technical support for BYO routers

It’s important for you to know that when you bring your own router, we can’t provide in-depth technical support for it.

In most cases, we’ll be happy to refer you to online articles that may be able to assist however there may be an additional charge (typically $20) if you need a walk through or technical support. You can read more about that, here: https://kb.pentanet.com.au/faq/byo-router


It’s important to remember when choosing a modem/router to consider that your internet needs may change now or in the future. At a minimum, your modem/router should have gigabit LAN/WAN ports and also have 5GHz and 2.4GHz WiFi.

Hot Tip 1: 5GHz can reach faster speeds, but doesn’t penetrate walls well. 2.4GHz travels farther, but often won’t be as fast. We recommend using the 5GHz network when you’re nearby the unit, or the 2.4GHz if you’re in a different room or further away.

Hot Tip 2: Data critical devices like PCs, consoles and smart TVs should always be cabled in for the best possible performance. If your device is not performing to your expectations, you may need to perform a speed test using a direct PPPoE connection to rule out issues with your modem/router.

For more information, please check out our router provisioning guides or speak to our friendly support team - 08 9466 2670

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FAQ details:
Published date: 15/04/2020
Last updated: 06/04/2021 (Warwick)
Author: Connor
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