How to configure a Netgear Nighthawk router for NBN or Fixed Wireless

Configuring a Netgear Nighthawk router for either Pentanet NBN or Pentanet Fixed Wireless is quick and easy. Here’s how:

Before you begin

You’ll need to know whether you’re on a fixed wireless service, or an NBN service. If you’re on NBN, you’ll also need to know your NBN technology type.

You will also need to know your Pentanet PPPoE authentication username and password.

You can find all of this information in your customer portal (at, or just reach out to the team if you’re unsure.

Configuring your Netgear Nighthawk

  1. Connect a PC or laptop to the Netgear router via an ethernet cable. (You can also connect to your router via Wi-Fi, but Ethernet is recommended to make the process easier.)

  2. Open your web browser, and type: Log in to the router using the default username admin and the default password admin. If you don’t know the password and can’t log in, you may need to factory reset the unit.

  3. Select ‘Internet’. If the ‘Select Country’ menu appears, select 'Australia’.

  4. From the ‘Select Internet Service Provider’ menu, select ‘Other’.

  5. From the Transfer Mode menu, select VDSL(PTM) if your connection type is a NBN FTTN service. For any other type of service, select ‘Ethernet WAN’.

  6. Make sure that the ’Enable This Interface’ check box is selected.

  7. Scroll down to the 'Does your Internet connection require a login?’ section and select the ‘yes’ radio button. The page will adjust.

  8. Enter your Pentanet username and password. Make sure to enter your usename in all lowercase letters. Your password is case-sensitive.

  9. Leave ‘Use VLAN ID’ field blank, unless you have been advised (in your welcome email) that your service uses VLAN ID 100. In this case, enter the VLAN ID 100.

  10. Leave all other settings as their defaults, and you’re done! Hit Apply and you should be online.

Still stuck?

If you’ve followed the steps above and are still stuck, please reach out to support for assistance. Alternatively, if you know your service is up and running (for example, if you’re upgrading an older router), please reach out to Netgear for help configuring your new router.

For a list of routers provided by and recommended by the Pentanet team, visit our online shop here: Any device purchased from Pentanet can be pre-programmed, ready to plug in and use straight away.

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Published date: 14/02/2019
Last updated: 29/03/2020 (Jeremy)
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